FAQs|Crystal Castle

Do you allow dogs or other pets on the premises?

Dogs are not permitted entry to Crystal Castle & Shambhala Gardens in order to protect the wildlife and natural environment. It is also against our policy to allow any animal, including dogs, to be left in your vehicle, as temperatures can reach above 60 degrees celsius.

Guide Dogs, Hearing & Assistance Dogs, and all Service Animals are welcome on the premises. It is requested that all assistance dogs wear identifying vests while on the property.


Can we just visit the Crystal Shop or Lotus Cafe?

Full admission is required to enter Crystal Castle & Shambhala Gardens. This means that each guest will be able to enjoy everything that we offer. We are unable to offer entry to only the Crystal Shop and Lotus Cafe.


Are the Crystal Castle and Shambhala Gardens picnic-friendly?

The Crystal Castle’s Lotus Cafe is here to serve you. No picnics are allowed on the premises. The Cafe will provide all your refreshment needs, and also caters to special dietary requirements, with many ingredients coming from the organic garden here.


Does Crystal Castle use disposable cutlery and crockery?

We made a commitment to use fully compostable cutlery, crockery, and food containers many years ago. Please be assured that all food and beverages from the Lotus Cafe are supplied in containers that can be fully composted.


Is there a water fountain or refill station at Crystal Castle?

Yes, a filtered water refill station is available at the Lotus Cafe, next to the main counter. We encourage guests to bring refillable water bottles to reduce waste and promote sustainability.


What lodging options are there near the Crystal Castle in the Byron Bay hinterland?

Good resources for finding local accommodation include Byron Bay Accom and Hotels Combined.


Can I use my wheelchair or pram to get around Crystal Castle?

The majority of our locations have ramps instead of steps, making us mostly pram and wheelchair friendly. However, some portions of the botanical Shambhala Gardens may be challenging to visit with a pram or wheelchair due to the nature of the terrain and gravel pathways. We suggest bringing a support person or a baby carrier for a more enjoyable experience. Please see our suggested accessibility route for prams, wheelchairs and other mobility aids.

Click here for the Accessibility Park Map


Can I use drones at Crystal Castle?

We are unable to permit drone filming when we are open due to concerns about public safety and Australian regulations that forbid flying a drone within 30 metres of people.


Does Crystal Castle accommodate rainy weather?

Crystal Castle is primarily an outdoor attraction, so we provide over 300 rainbow umbrellas for our guests to use for protection from the rain or sun. We also have indoor facilities that visitors can use to stay dry and comfortable during inclement weather, including an indoor cafe, crystal shop, sound healing dome, and exhibition spaces.

Many of our attractions, such as the gardens, statues, and crystals, are designed to be enjoyed in all types of weather and may be particularly beautiful during or after rainfall.


What time does Crystal Castle close?

Please note that the latest entry for guests is at 4:00pm, NSW time. Most guests spend 3-5 hours here, but you should plan to arrive by 4:00pm at the very latest in order to gain entry and have enough time to explore Crystal Castle before we close.

It is important to note that we are on New South Wales time, and visitors from Queensland should arrive 1 hour earlier when daylight savings is active.


Is Crystal Castle open every day?

Yes, Crystal Castle is open every day of the year, including public holidays, except for Christmas Day, Boxing Day, and Good Friday.


How can I purchase crystals and jewellery if I’m not nearby?

At Crystal Castle & Shambhala Gardens, you can explore and purchase from our extensive collection of unique crystals and jewellery through our online store at www.crystalcastle.store, accessible from anywhere around the globe. For those interested in acquiring particularly special pieces, we provide a phone order service for purchases exceeding $200. Please email info@crystalcastle.com.au to request this personalised service.

Getting Here

40 minutes from Gold Coast Airport
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20 minutes from Byron Bay
Get directions

40 minutes from Gold Coast Airport Get directions 20 minutes from Byron Bay Get directions